The iOS device has lost communications with the SAMi network camera. Here are some things to try:
1. Confirm that the camera is plugged in.
2. Try unplugging and replugging the camera (power cycle it).
3. Check that your iOS device is connected to your WiFi network and confirm that you see the Wi-Fi symbol on the status bar in the upper left. If you do, confirm that the iOS device is connected to the same W-iFi network that the SAMi network camera is connected to.
If none of the above works then:
1. Plug the camera into the Wi-Fi router using an Ethernet cable.
2. Try and connect with the SAMi app while standing near the router.
If this does not work, go through the camera setup steps again. If it still does not work, contact support.
If steps 1 and 2 do work:
3. Disconnect the Ethernet cable, power cycle the camera, and try again with both you and the camera still near the Wi-Fi router.
If this does not work, contact support.
If it does work:
4. Leave the SAMi network camera near the router and move with your iOS device to the location you normally want to monitor from. Confirm it is still working.
If it is not working, then your Wi-Fi signal level is too low at the location you want to monitor from. You will either need to move the WiFi router closer to where you want to monitor from or add a Wi-Fi repeater.
Next:
5. Move the SAMi network camera to the location to be monitored, then stand by the router with your iPhone/iPod and confirm it is working.
If it is not, then you do not have a strong enough Wi-Fi signal for the SAMi camera. Move the Wi-Fi router closer to the camera location or add a Wi-Fi repeater.
Finally:
6. Walk back with your iPhone/iPod/iPad to the location you normally want to monitor from and confirm it is still working.
If it is not working, then move the Wi-Fi router closer to both locations or add one or more WiFi repeaters.