SAMi Support

Submit a request

Login to your SAMi Account with the email you used to purchase: Alternatively, search the email inbox you used to order your SAMi with by looking for an email from The email subject line will read "Order #XXXXX confirmed". Your order number is 5-digits. If you received your SAMi through a grant organization (such as Danny Did) please just put the granting organization name and the name on the grant.

If you do not own a SAMi, select "I don't own a SAMi"

Are you using the SAMi WiFi network called "SAMi-5G" or your home WiFi?

Roughly how long have you been using this SAMi Camera?

Please enter any further information you believe we should know. Once you've submitted this request, you'll receive an email asking you to register your account. If you do not create an account WE WILL NOT RECEIVE YOUR REQUEST! Once registered, a member of our support staff will receive your request and respond as soon as possible.

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