There are a few reasons why your SAMi is not making recordings
1) No space on Apple Device:
- First check that there is space on your device for recordings.
- Choose "recordings" At the top of the confirm there is at least 1 GB free.
- If there isn't you will need to either delete some recordings, increase the Storage Limit (at the bottom of the settings page), or delete music/photos/videos/apps from your device.
2) There is an issue with the recording settings:
If there is free space available, check the camera settings as follows:
- In the SAMi3 app select Settings -> Camera Settings
- Confirm that Record Mode is not set to "Never"
- Confirm the Record Threshold is not set too high.
- 17% is the default and generally works well.
- Double check your Recording Schedule to ensure there is no conflict or overlap
3) Your Camera SD Card needs to be reformatted
If your device has space, and the recordings settings aren't causing the problem, reformat the SD Card as follows:
- Choose SD Card -> Format
- If this fails, check that the microSD card is completely inserted into the camera.
- You can press on it to pop it out, the press on it again to insert it. You should hear a "click" and the card edge should be nearly even with the edge of the camera, not protruding at all
- If you are still not getting recordings after the format..
- Choose "Camera Factory Reset". This will completely reset the camera.
- After this you will need to run the add camera process again.
- If this does not resolve the issue, then the last thing to try is to delete the SAMi-3 app and reinstall it from the iTunes store. WARNING: This will delete any recordings you have so be sure to save important ones to your computer first.
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If the above steps don't resolve your recordings issue, please contact us here