Issues connecting SAMi-3 Camera to SAMi3 app?

Kit and SAMi Router Owners:

• Check that the Apple Device Wi-Fi setting is set to SAMi-5G
• If the right network is selected..
• Unplug both the router and camera.
• Wait a few seconds then plug the router back in first.
• Wait until the router’s power and Wi-Fi lights are on. Then plug in the camera.
• The camera power light will initially be red, but within around 2 minutes it should change to green. 
  • If it does not turn green, use an opened paperclip to depress the recessed "reset" button on the lower right side of the camera for 2-3 seconds.  Watch for the power light to go off, then turn red, then turn green (again typically within 2 minutes).
• Once the power light is green start the SAMi3 app again.
• If your camera light is still red, and you don't already have an open conversation going with our customer support team, please us through this form (if you have already filled this out, no need to submit again!)
  https://hipass.zendesk.com/hc/en-us/requests/new

SAMi-3 Camera Owners (home Wi-Fi)

• Reset your camera
  • Plug your SAMi Camera into a wall outlet near your router, then use an ethernet cable to connect it to a LAN (ethernet) port on your home Wi-Fi router
    • Use an opened paperclip to depress the recessed "reset" button on the lower right side of the camera for 2-3 seconds.  Watch for the power light to go off, then turn red, then turn green.
      • If your camera light is still red after 2 minutes, and you don't already have an open conversation going with our customer support team, please us through this form (if you have already filled this out, no need to submit again!)
        https://hipass.zendesk.com/hc/en-us/requests/new
• Start the SAMi3 app.
  • Select Settings, then Add SAMi-3 Network Camera. If you see "Camera Settings" instead, select this then scroll to the bottom and select Remove Camera. The Add Camera option will then appear.
  • The camera should then be discovered and you will be stepped through the setup process.